NX Mate Privacy Policy

This Privacy Policy explains how NX Mate (we, us or our) collects, uses, stores and discloses personal information when you use nxmate.com.au and the NX Mate member platform.

1. Information we collect

We may collect your name, email address, mobile number, profile photo, ABN, membership role, account credentials, listings, service areas, support ticket messages, support requests, subscription status and technical information such as IP address, browser, device and login activity.

2. How we use information

We use information to create and verify accounts, provide load and service marketplaces, enable private member connections, process membership status, provide support, prevent misuse or fraud, secure the platform and comply with legal obligations.

3. Member privacy

Public visitors cannot see member contact details. For a live load, the load poster may nominate contact details and consent to those details being shown only to eligible paid carrier members. Contact details are hidden when a listing is booked, completed, expired or removed. Support messages are exchanged only between a member and NX Mate administration.

4. Payments

Payments are processed by Stripe. NX Mate does not store complete card numbers or card security codes. We receive limited payment and subscription information needed to activate, suspend or restore membership access.

5. Service providers and disclosure

We may disclose information only where reasonably required to hosting, email, security, support and payment providers, professional advisers, regulators or law-enforcement bodies, or where required or authorised by law. We do not sell members' personal information.

6. Overseas processing

Some technology providers may process or store information outside Australia. We take reasonable steps to use reputable providers and protect information appropriate to the circumstances.

7. Security and retention

We use reasonable technical and organisational safeguards. No online service is completely risk-free. We retain information while an account is active and afterwards where reasonably required for security, disputes, legal compliance and business records, then delete or de-identify it where appropriate.

8. Access, correction and deletion

You may request access to or correction of your personal information, or request account deletion. Some records may need to be retained where required by law or for legitimate security, fraud prevention or dispute purposes.

9. Cookies and sessions

NX Mate uses essential cookies and sessions for login, security and platform operation. Disabling them may prevent account features from working.

10. Under 18

NX Mate membership is intended for people aged 18 years or older. We do not knowingly create paid member accounts for children.

11. Data breaches

We assess suspected data breaches and, where applicable, take remedial action and notify affected individuals and the Office of the Australian Information Commissioner as required by law.

12. Complaints and contact

For privacy questions, access or correction requests, complaints or account deletion, email support@nxmate.com.au. We will review and respond within a reasonable period.

13. Changes

We may update this policy as NX Mate changes. The current version will be published on this page.

This policy should be read together with the NX Mate Terms & Conditions.